Both store the conversation history, so you'd probably end up with more storage usage with chat support. Especially if you just want to compare the cost of using tickets vs using chat support. But using tickets, you submit a report and can do whatever you want while waiting whether they take 2 hours or 2 weeks.Ībout what you said on storage of tickets and staff taking weeks to reply costing a fortune, I doubt storage costs much at all. At the moment, Rockstar's chat service says it can take up to 1 hour to connect(truth is probably higher). The problem is, that the chat service requires us, the customers, to wait and keep an eye on the chat window until we get a response. With the chat service, the same restrictions will apply for their response times. The fact that Rockstar takes so long to get back to web tickets means they're (most likely) reaching their limit for support staff. They'll have resources assigned differently and have to account for international support. Your experience with chat services from other companies is irrelevant, since this is a different company. And I should say, they already have a chat support feature(I don't know if it's region based though). I think you underestimate just how many people are on this game/submit reports and misunderstand how the chat service works. 1) Relevant, Reposted, Repetitive, Stolen Content, or Solicitation 2) Be Respectful 3) Descriptive Titles, Use the Appropriate Flair 4) Low Effort Submissions 5) No Discussion of Cheating or Glitches 6) Heist/Crew Recruitment And Looking For Players/Crews 7) Disallowed YouTube/Video Content 8) Question Posts And The FAQ Weekly Question Thread 9) Screen Capturing 10) Moderator Discretion The moderators of /r/gtaonline reserve the right to remove any post or comment at our own discretion or if they break the rules. Please read the full rules before you post. Join the r/GTAOnline Official Discord server! Check if your question is already answered Grand Theft Auto Online will continually expand and evolve over time with a constant stream of new content, creating the first ever persistent and dynamic GTA game world. Grand Theft Auto Online is a dynamic and persistent open world for up to 30 players that begins by sharing content and mechanics with Grand Theft Auto V, but continues to expand and evolve with content created by Rockstar and other players.
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